Voice data, plainly
FirstWord is in private beta. This page explains how test call data is used in the product today. It is not a full legal policy.
What FirstWord stores
When you make a browser test call, FirstWord keeps the call details needed to let you review it later: transcript, summary, recording, timing and related call details. It also keeps what you tell your assistant: what you do, the people you name and how each group of callers should be handled.
How voice data is processed
FirstWord processes voice test calls so the assistant can answer, produce transcripts and summaries, and help you change how it handles calls by asking about a past call. Calls may be processed by third-party voice infrastructure providers such as Retell. What you type to your assistant is processed by Cloudflare Workers AI.
Account connection
Test call data is associated with your signed-in FirstWord account. That lets you see your own call history, open call details, and ask your assistant about a past call.
Deleting data
You can delete individual calls from inside the app. During beta, you can also request broader account or call-data deletion by contacting the product owner or FirstWord team directly.
Answering your real phone number is not part of the current beta. When it ships, this page will be updated to cover the new data it involves.